Daniel Heijman - 3 months ago
I had been looking for tyres for my vehicle for a while and came across what looked like well-priced tyres on TireMart’s website. I received a quote that stated the tyres were in stock at that specific branch and in the correct size. Based on this, I took a day’s leave the following day to go have them fitted.
When I arrived, I was told the quote was incorrect by a large amount and that the tyres were not in stock at all, nor could they get stock. This was extremely disappointing, especially since the quote clearly stated otherwise.
I explained that this was my budget and that my work requires me to drive a lot. The tyres I had on were no longer safe, and I needed tyres urgently. Instead of trying to help me find a solution within my budget, I felt they kept pushing me towards much more expensive options, which I simply couldn’t afford.
On top of this, I had to wait 5–10 minutes just to be assisted, and when I was helped, the service was poor and I was spoken to in a disrespectful manner.
Overall, this was a frustrating experience and a complete waste of my time after taking leave based on incorrect information. Very disappointed with the service.
jazz de laaf - 4 weeks ago
Excellent service everytime, Thank you Dave and your team for the excellent service.
Felix Holm - 2 years ago
Had my wheels balance and rotated 1st week of Jan, drove 50km out of town and left rear wheel came of breaking a stud.
They never tightened the wheel nuts.
Now end of Feb.
No repair yet!
No responsibility taken
Salesman tried to insinuate it was my fault.
👎 👎 👎 👎 👎
Shoddy workmanship and service.
Another 5 day later. Sent a form to fill in... pretend to be responding to ratings, then just never come back.
Waiting...
Matthew Reid - 7 months ago
Disappointed at the service received from this branch.
When trying to raise a complaint the owners wife proceeds to give me a fake name so I cant report them to head office
Shocking beyond anything. For simply not pointing something out to a client and then when I bring it to their attention “Sam” who is actually not her name proceeds to give me some excuse of them not doing any mechanic repairs when I didn’t ask for any. I asked to be informed of anything they pick up on.
This Is a business that’s simply reactive and never proactive
Do not expect them to go above and beyond anything other than giving a terrible experience
Wolfgang Tolmay - 6 months ago
Second time I use them, every time they have dishonest responses to what is actually happening to the service required. Do not use them, it will be a mistake
