Daniel Heijman - a month ago
I had been looking for tyres for my vehicle for a while and came across what looked like well-priced tyres on TireMart’s website. I received a quote that stated the tyres were in stock at that specific branch and in the correct size. Based on this, I took a day’s leave the following day to go have them fitted.
When I arrived, I was told the quote was incorrect by a large amount and that the tyres were not in stock at all, nor could they get stock. This was extremely disappointing, especially since the quote clearly stated otherwise.
I explained that this was my budget and that my work requires me to drive a lot. The tyres I had on were no longer safe, and I needed tyres urgently. Instead of trying to help me find a solution within my budget, I felt they kept pushing me towards much more expensive options, which I simply couldn’t afford.
On top of this, I had to wait 5–10 minutes just to be assisted, and when I was helped, the service was poor and I was spoken to in a disrespectful manner.
Overall, this was a frustrating experience and a complete waste of my time after taking leave based on incorrect information. Very disappointed with the service.
Felix Holm - a year ago
Had my wheels balance and rotated 1st week of Jan, drove 50km out of town and left rear wheel came of breaking a stud.
They never tightened the wheel nuts.
Now end of Feb.
No repair yet!
No responsibility taken
Salesman tried to insinuate it was my fault.
👎 👎 👎 👎 👎
Shoddy workmanship and service.
Another 5 day later. Sent a form to fill in... pretend to be responding to ratings, then just never come back.
Waiting...
M G - 6 months ago
Their prices are quite decent. It would be great if they could hire someone specifically dedicated to take care of the phone or to attend to the service desk 'coz it took over a ½hour for the guy to serve the 2 people ahead of me while taking and making calls in-between...
Wolfgang Tolmay - 4 months ago
Second time I use them, every time they have dishonest responses to what is actually happening to the service required. Do not use them, it will be a mistake
sarah roux - a year ago
The most helpful Tyremart I ever had the privilege to visit. Great people working here. They are an awesome group of people together ❤️
