Riona Badassy - a month ago
Although the service is good and efficient , it’s really annoying that I was asked to “sort the service guy out” above paying for what I had been quoted . Why is it that we need to pay extra or tip the service man on top of paying for labour and repairs ?? So I asked the lady when I was paying if I can leave a tip (because I felt obligated) on the card machine as I didn’t have cash and she said , we don’t do that here.
It’s rude and unacceptable that the front desk agent would tell me directly to pay more on the side. Then the guy who hands me back my keys is all nice to my face but there’s an air of expectancy making it extremely uncomfortable .
Is this normal etiquette?
Cheree Nieuwenhuizen - 3 weeks ago
The service was fantastic, with excellent after-sales support. The staff are extremely friendly and very eager to help!
Gerhard Stewart - a year ago
Great service. They are close to the mall if you want to walk around while they are busy with your car or you can sit at their tables and drink free coffee. It was fast and painless process to have my tyres replaced and wheels balanced. Early mornings are quieter.
Matt Turner - a year ago
I received excellent experience from Jeandre at TWT Somerset West during a stressful burst tyre situation over the festive season. From the moment I arrived, Jeandre was incredibly helpful, friendly, and attentive. He wasted no time in assessing the situation and quickly provided the right tyres for my vehicle. His speedy assistance gave much-needed peace of mind during a stressful time.
What really impressed me was how Jeandre went the extra mile by offering a generous discount—not just on the replacement tyre, but on all the other tyres that needed attention as well. Thanks to his professionalism and care, I’m now able to drive with confidence and enjoy the rest of the festive season, knowing I’m safe on the road without breaking the bank. I highly recommend Jeandre and the team at TWT Somerset West for their exceptional service!
Izak Francois Smit - 6 months ago
I came in to get my Discovery tracker and fuel card, and was helped immediately, no waiting at all. The staff were very friendly and helpful, and I was in and out within 10 minutes. Quick, easy, and great service!
