Jaq Leonard - 2 weeks ago
Awesome service, product knowledge and assistance in resolving wheel issues from the store manager Ikram at Toger Whell and Tyre in Umhlanga opposite Gateway!
Despite being very busy (normally an excuse at other establishments for bad service) Ikram was courteous, resourceful and efficient in helping me with a tyre / wheel issue.
I highly recommend dealing with him and his team as he certainly does put / have the customers interests at heart!
Amit Chiba - 3 weeks ago
Came in to straighten my rim after hitting a pothole. They did a good job with fixing that. I asked that they do the alignment. Expecting that my car would be done as soon as a bay is available, other cars were prioritised before mine. No consideration on the fact that I had already been there for close to 2 hours or the fact that I was now being delayed when I told them that I needed to leave for Johannesburg still. No human empathy
Sahil Sooknandan - 2 months ago
Walked in. Was confused who to see as everyone seemed busy-too busy to atleast acknowledge me. Turned around and saw a gentleman who was seeing to another customer. He asked me if I've been helped. I said no. He said give me a few minutes. Proceeded to do a very professional job in helping me out with my Discovery inspection. I noticed whilst he was busy with me he saw other customers who were equally lost as I was and continued to give them a reassurance to take a seat and he will get someone to assist. He was the only person on the floor actively doing this. I asked if he was the manager. He said "definitely not". He was infact just like everyone else. This guy needs to be promoted to be the manager of that area and needs to delegate to the other many staff who couldn't care less about what simple customer service is all about. His name was Bayanda.
802 .11 - a month ago
Easily the worst TWT I've experienced. No customer service, sales people seem uninterested, aggressive staff. A few spoil for the many. Went to Super Tyres and was helped IMMEDIATELY AND WITH A SMILE.
TWT Umhlanga = 0/5
Ashley Schoeman - a month ago
Sales over service
Went to Tiger Wheel & Tyre for a wheel alignment and was immediately pushed to buy four new tyres — despite my tyres being in good condition. It was clear they were more interested in making a sale than helping with what I actually came in for.
I was quoted around R10 000 for tyres I can buy for about R900 each elsewhere. Completely unjustified and felt dishonest.
Very pushy, overpriced, and a waste of time. I won’t be back, and I’d advise others to be cautious and not accept their recommendations at face value!!!
